Return Policy:
Thank you for shopping at Megha1 Palace PVT Ltd. We strive to provide you with high-quality herbal food supplements, and we appreciate your business. This Return Policy outlines the terms and conditions for returning products purchased from our website. Please read this policy carefully before making a purchase.
Eligibility for Returns:
We accept returns for products purchased from our website within 2 days from the date of delivery.
Only products that are unopened, unused, and in their original packaging will be eligible for returns.
Please note that we do not accept returns for products that are opened, used, or damaged due to customer mishandling.
Return Process:
To initiate a return, please contact our customer support team within 2 days of receiving your order. You can reach us by email or phone, and our contact information can be found on our website.
Provide the following information when requesting a return:
- Order number
- Product name(s)
- Reason for the return
- Your contact information
Once your return request is approved, our customer support team will provide you with a return authorization and further instructions.
Please ensure that the returned product is securely packaged to prevent any damage during transit.
Return Shipping:
Customers are responsible for the cost of return shipping. The return courier cost will be borne by the customer.
We recommend using a trackable shipping method to ensure that the returned product reaches us safely.
We do not accept liability for any returns that are lost or damaged during transit.
Refunds:
Upon receiving the returned product, we will inspect it to ensure it meets the return eligibility criteria mentioned above.
If the return is approved, we will initiate a refund to your original payment method, excluding 10% of the product price as handling and courier charges.
Please allow up to 7 Working days for the refund to be processed and reflected in your account.
Exclusions:
We regret to inform you that we do not accept returns from overseas customers at this time. This policy is limited to customers within Sri Lanka.
We reserve the right to refuse returns that do not meet the eligibility criteria mentioned above or if the return process is not followed as outlined in this policy.
Contact Us:
If you have any questions or concerns regarding our return policy, please contact our customer support team. We are here to assist you and ensure your satisfaction.
Note: This return policy is subject to change without prior notice. Please refer to the return policy on our website at the time of your purchase for the most up-to-date information.
Thank you for choosing Megha1 Palace PVT Ltd. We appreciate your business!